if you change your mind, or an item is not as expected...
If you have changed your mind, or an item is not as expected. You do not need to get in touch with us first. We are happy to offer a refund or exchange if you return your item to us within 28 days of receiving your order.*
Please follow the appropriate steps:
- Check your item is undamaged or and in it's original packaging.
- To help us process your return quickly, please fill out the form on the back of the delivery note and enclose it in your parcel.
- Affix the correct postage and return your parcel to Herboo (returns department), 4 Mount Street, London, W1K 3ND.
- We recommend you obtain proof of postage, as you are responsible for the goods until they reach us.
We regret that we are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore we do not recommend paying extra for 'special delivery' or 'signed for' services.
if an item is faulty or damaged, or you have been sent an incorrect product...
... please contact our customer care team within 28 days of receiving your order to discuss the best course of action.
Depending on the circumstances, we may not need you to return a damaged item and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we will not be able to cover the cost.
We cannot accept returns of Printed or Online Gift Vouchers. We also cannot accept returns of personalised items that have been made to order, unless the item is faulty. Please contact our customer care team should you need more support.